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  • Fixim - The in-ear earphones & IEM specialist

Privacy policy

Privacy policy Fixim.nl b.v.

About our privacy policy

Fixim.nl cares about your privacy. We therefore only process data that we need for (the improvement of) our services and we are careful with the information that we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and its services Fixim.nl. The effective date for the validity of these conditions is 22/04/2020, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, where this information is used and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us.

If you have any questions about our privacy policy you can contact our contact person for privacy matters, you can find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.

To improve our services and in that context share information with third parties.

Office365

We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Office365 has no access to our mailbox and we treat all our e- mail traffic confidentially.

Payment processors

Mollie

For handling (part of) the payments in our online store, we use the platform of Mollie. Mollie processes your name, address and city details and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and in this context to share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data any longer than permitted by law.

Reviews

WebwinkelKeur

We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur you are required to provide a name and email address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name on their own website. In some cases WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information only for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

PostNL

If you place an order with us it is our job to deliver your package to you. We use the services of PostNL to perform the deliveries. It is therefore necessary that we share your name, address and residence data with PostNL. PostNL will only use this data for the performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.

Bpost

If you place an order with us, it is our job to deliver your package to you. We make use of

BPost for the execution of the deliveries. It is therefore necessary for us to share your name, address and place of residence data with BPost. BPost uses this information solely for the purpose of executing the agreement. In the event that BPost ] engages subcontractors, BPost also makes your data available to these parties.

Invoicing and accounting External sales channels

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use these data - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation with tax and criminal investigations

In appropriate cases, Fixim Retailing may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such a case we are forced to share your data, but we will resist within the possibilities offered by law.

Storage periods

We will retain your data for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by us or on our behalf. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. All copies and data will be sent to you in the

machine-readable data format that we use within our systems. You have at all times the right to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection

You always have the right to see the data that we process (or have processed) and which relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it.

Right to rectification

You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to that person, rectified. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been amended.

Right to restriction of processing

You always have the right to restrict the data we process (or have processed) that relate to or are traceable to your person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the email address we have on record that the data will no longer be processed until you lift the restriction.

Right of portability

You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.

Right to object and other rights

As the occasion arises, you have the right to object to the processing of your personal data by or on behalf of Fixim Retailing. If you object we will immediately cease the data processing pending the settlement of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data that we process (or have processed) and then permanently stop processing it. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.

Cookies from third parties

In the event that third-party software solutions use cookies, this is indicated in this privacy statement.

Changes in the privacy policy

We reserve the right to change our privacy policy at any time. However, on this page you will always find the most recent version. If the new privacy policy affects the way we already process data collected relating to you, we will notify you by email.

Contact details Fixim.nl B.V.

3372AG 106C Hardinxveld-Giessendam The Netherlands T (088) 028-2000 E info@fixim.nl

Contact person for privacy matters

Bram van Berkum