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  • Fixim - The in-ear earphones & IEM specialist

You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation you have another 30 days to return your product. You will then be credited with the full order amount including shipping costs.

If you make use of your right of withdrawal, the product must be returned with all accessories supplied and – if reasonably possible – in its original condition and packaging. We will then refund the order amount due within 30 days after registration of your return, provided that the product has been returned in good order.

Please note: additional return conditions often apply. You will find these return conditions at the bottom of the page.

Is your received item defective upon arrival within a few days? Always contact us first before returning it.

Return portal

Easily request a return via your account. Don't have an account? Then log in with the email address you used to order or contact us.